Incident management, Problem management, Change management.

Incident management, Problem management, Change management.

Specialized in maintenance DELL, HP, IBM, SUN, HUAWEI, CISCO, with parts delivery and SLA with response time 24/7 – 365 days.

We provide the necessary follow-up since the opening of the call, supply of parts with logistics centers distributed around the world.

  • Technicians available 24 hours a day in 193 countries, performing corrective and preventive maintenance on servers, storages, and other IT equipment.
  • Upgrade of controller cards, HDD, memories, processors, supplies, tape drives.
  • Firmware updates, drive, BIOS, software installation, operating systems plus desktop and server virtualization.
  • Internal hygiene in IT equipment.
  • Remote incident tracking.
  • Real-time ticket updates 24 hours a day with trilingual call center.

 

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