Chomsky said this in his 1957 linguistics tome to make clear that it is possible to be technically correct yet convey no meaningful information.
Don’t let that happen to you at work.
Speak well. Write well. Run meetings well. Build rapport well.
The people part of your job is important. Crucial, even. Maybe the most important part of your job.
Building communication skills is one of the fastest and best ways to accelerate your career development, particularly in the field of Information Technology.
Be seen as a leader. Get credit for your ideas. Inspire action. Influence others.
If you can’t communicate well, your potential is limited.
Good news! You can learn to communicate well. It’s possible because there are just a few things to learn. And you probably already know them. You just need to apply these ideas at work.
I’ll show you how.
Talking Points is full of simple but powerful tips for everyone in IT, from the Help Desk to the CIO.
This book reveals some of the fastest, easiest, and best ways to improve your professional communication skills.
The book focuses on the most essential aspects of communicating effectively in three key areas of IT: Customer Service, Project Work, and Executive Presentations.
All of the ideas in the book are time-tested, real-world, proven techniques.
I’ve tried them all. They are proven.
I’ve worked as a technician, engineer, consultant, manager, director, and CIO across a variety of industries, including retail, government, professional services, technology, financial services, and nonprofit.
The tips in this book work everywhere. They will work for you.
We’ll cover presentation skills for managers, teamwork skills for running successful projects, and professional communication skills required to excel at customer service. All of these are crucial for leading change, which is after all at the heart of many IT initiatives.
Clear, concise, and enlightening, Talking Points provides a unique perspective for IT professionals seeking to become more effective in communications. Learn to convince, cajole, and influence others in order to shape the future.